The client portal provides secure access to technical documentation and training materials, information on model work flows, and a robust online technical support tool for customers who contract for it.
Our technical documentation and training materials include frequently updated training and technical information, organized by topic. Our online help desk allows you to enter service requests and track trouble reports, diagnose and fix minor hardware and software problems, and escalate more significant problems for prioritized resolution.
Customer facility records are maintained in a database accessible via the client portal which facilitates self-service tools and technical support functions.
In the future our interactive communications tool will allow you to send and receive messages to and from your assigned account team. The messages will be automatically routed to the appropriate contact depending on the nature of the message, whether for sales, service or technical support.
Privacy and security are ensured through a multi-tiered authentication procedure that controls access to client information and prevents unauthorized users from entering the portal.